Privacy Policy

This Privacy Policy outlines how joyportallogix ("we", "us", or "our") collects, uses, and protects your personal information in alignment with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

joyportallogix acts as the Data Controller for the personal data collected through this website. Our registered business address is: 71 Cherry Court, Southampton, SO15 3GU, United Kingdom.

2. Information We Collect

We may collect and process the following data about you:

  • Identity Data: First name, last name, and organisation type.
  • Contact Data: Email address and phone number (if provided).
  • Technical Data: IP address, browser type and version, time zone setting, and operating system (collected via optional analytics cookies).
  • Communication Data: The contents of any messages submitted through our contact form.

3. How We Use Your Data & Legal Basis

We only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • Legitimate Interests: To respond to inquiries submitted via our contact form and provide advisory support.
  • Consent: When you opt-in to optional analytics cookies.
  • Legal Obligation: To comply with a legal or regulatory requirement.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees and contractors who have a business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Routine inquiries that do not result in a business engagement are typically deleted within 12 months.

6. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, so long as those parties agree to keep this information confidential.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data (Subject Access Request).
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request the restriction of processing of your personal data.

To exercise any of these rights, please contact us via our Contact Form.

Last updated: October 2026